Answers to your most frequent questions

Click on the question to see the answer.

1. How can I monitor the progress of my order placed on the site?

The tracking information for your orders is available directly on your customer account here:

Then, in the "Order history" section, consult the various steps for processing your order:

Once the order has been shipped, you can track your shipment on the carrier's site by clicking on the tracking number located in the "Order tracking no." column:

Please note that computerized tracking with our carrier is only available 24 hours after shipping.

You will automatically receive an email with the tracking information for the shipment as soon as the order has been shipped.

Here is the correspondence for each status:

Status	Correspondence
Pending payment	Your payment is pending and will be validated on receipt
Payment approved	Your payment has been received and your order will be processed within 24 working hours
Being prepared	Your order has been prepared and will be shipped today if this status appears before 15:00.
Postage in progress	Your order has been prepared and will be shipped today if this status appears before 15:00.
Shipped	Your order has been handed over to our carrier so you can now obtain the tracking number from your order history in your customer account

2. I live outside of France and the tracking of my order is "handed over to the carrier" Why?

The tracking indicates that the order has been delivered to the post office:

Unfortunately, tracking is not available for certain countries in the European area after depot receipt.

You therefore need to wait between 3 and 12 working days after depot receipt to receive your order.

2. Shipping costs, delivery times and delivery

1. How much will the shipping costs be for my order?

- For mainland France, the shipping costs are free for purchases above $50 incl. tax. Below this amount, the transport cost varies between $2.90 and $9.90 depending on the weight and volume of the order.

- For Overseas, the shipping costs are from $4.50.

- For the European Union, from $4.90.

- For the rest of the world, from $6.90.

To know the exact price of delivery of your order, simply carry out a simulation directly on the website by adding products to your cart.

2. What delivery methods do you offer?

For all orders for France, packages can be sent via Lettre Max, Colissimo Suivi (without signature), Colissimo recorded delivery, collection point (So Colissimo) and Fedex.

For orders for European Union countries, packages can be sent via recorded-delivery export or Colissimo International. For Belgium, deliveries can also be made to collection points.

For orders for other parts of the world, packages can be sent via international recorded-delivery export or Colissimo International.

You can find more details on delivery methods here:

Delivery information

3. What are the delivery times?

Mainland France:

For an order placed and paid before 12:00 by bank card or paypal, the delivery time is approximately 48 hours by Colissimo and 24 hours by Chronopost (excluding Mondays, weekends and public holidays).

In the event of harsh climatic conditions, postal strikes, holiday periods or out of stock (indicated on the site and when you placed your order), these delivery times may exceptionally vary.

Abroad and French Overseas Departments and Territories:

The delivery time may vary between 3 and 12 working days.

In the event of harsh climatic conditions, postal strikes, holiday periods or out of stock (indicated on the site and when you placed your order), these delivery times may exceptionally vary.

You can find more details on delivery times here:

Delivery information

4. Where do you delivery to?

We deliver our products worldwide. In the event of problems when placing your order, please contact us by email.

5. What should I do if the parcel is damaged upon delivery?

If the parcel appears to be damaged upon delivery, open it with the delivery driver present to check its contents. If the products are damaged, you must fill in a damaged goods report with the delivery driver.

If the parcel was delivered via your letter box, take it to the post office on the same day or no later than the next day, and you must fill in a damage goods report with the post office clerk or refuse the parcel.

This documents is absolutely necessary for claiming on the damaged goods insurances. If you do not fill in this form, your request may not be dealt with.

6. I opted for delivery by Registered Colissimo and the parcel was delivered to my letter box without signature. What should I do?

You can check that the shipment has been carried out by our registered delivery service by checking that the label that is on the parcel is marked "Delivery against signature":

If this is the case, and you have received the parcel via your letter box, you should submit a complaint to coliposte so that the situation does not happen again. You can do this here:

http://www.colissimo.fr/contact/accueilService.do

However, if you opted for registered delivery and the parcel has been delivered to your letter box, and the label on the parcel is marked "Delivery without signature", you can send us an email to inform us of the problem.

7. The delivery of my order seems to be late, what should I do?

First of all, consult the tracking information on the carrier site. This information is accessible from the email sent to you when your order was shipped, or on your customer account (click here for more information). In this way, you will be able to find out where your order is.

If you are not satisfied with the information on the carrier site, you can contact it directly on the following numbers:

- La Poste and Coliposte: 3631

- Fedex : 0 820 12 38 00

If you are unable to obtain more information from the carrier and the shipping date has exceeded 5 working days, please contact us by email stating your order number so that a complaint can be made.

8. If I am not at home when my order is delivered, what will happen?

If you have opted for delivery without signature and you are not at home, the order will be left directly in your letter box. If the parcel is too bulky, a delivery notice will be left by the postman, so that you can collect the parcel from your nearest post office.

If you opted for delivery with signature and you are not at home, a delivery notice will be left by the postman, so that you can collect the parcel from your nearest post office against signature.

3. Order payment

1. What payment methods can I use to order?

Customers living in France can pay by bank card, bank transfer, cash mandate and paypal transfer.

Customers who do not live in France can pay by bank card, bank transfer and paypal transfer.

You can find more details on payment methods here:

Payment information

2. How do I place an order by bank transfer?

Simply place the order on the site and select the payment method of your choice: "bank transfer".

You will then have all of the necessary information for making a transfer from your bank (address, bank details, order number).

You will also receive a copy of these instructions by email.

3. I made a payment by bank transfer and my order is still "pending payment" Why?

Bank transfers are not immediate. Although the money has been debited from your account, you need to wait between 1 and 3 working days for this transfer to reach us and the order to be confirmed.

4. Billing

1. How do I recover the invoice for my purchase?

Simply go to your order history here:

Order history

You will also automatically receive an email with the invoice attached once the order has been shipped.

2. How are French Overseas Departments and Territories, Swiss and non-EU customers billed?

When the shipping address is located in the French Overseas Departments and Territories, Switzerland and outside of the EU, orders are billed excluding tax (no VAT).

The purchase order and the invoice will be in euros excl. tax, and payment will be made on this basis.

You will have to pay customs duties and dock duties upon receipt of the parcel in accordance with the law.

5. Questions and tips before ordering

1. I would like to order headlight bulbs (H1, H7, etc.) but I don't know which brand to select. What advice do you offer?

Our advice depending on what you are looking for:

- Good balance of styling/lighting
MTEC Super White / Michiba Diamond White / Osram Cool Blue Intense Next GEN / Philips WhiteVision ULTRA

- Style:
MTEC Cosmos Blue / Osram Cool Blue Boost (Not approved)

- High performance:
Philips X-tremeVision PRO150 / Osram Night Breaker Unlimited / Osram Night Breaker Laser + 150%

- High performance and style:
High-power LED kit

Characteristics of the various models:

New: high-power LED kit
- Powerful, modern lighting
- pure white 5500K
- 5-year guarantee and free delivery!

MTEC Super White
- Perfectly white lighting
- Approved (unless otherwide indicated at the top of the page)
- Good quality/styling ratio
- Ideal with sidelight bulbs between 5000K and 6000K

MTEC Cosmos Blue
- Xenon white lighting
- Not approved
- Low performance
- Ideal with sidelight bulbs between 5500K and 6500K

Philips WhiteVision ULTRA
- Good performance
- Approved
- 4200K (neutral white) lighting
- Ideal with 4000K sidelight bulbs

Philips X-tremeVision PRO150
- The best performance on the market (+150%)
- Approved
- 3600K (White) lighting
- Ideal with 4000K sidelight bulbs

Michiba Diamond White
- White lighting
- Approved (unless otherwide indicated at the top of the page)
- Good quality/styling/price ratio
- Ideal with sidelight bulbs between 5000K and 6000K

Osram Cool Blue Boost
- Xenon white lighting
- Not approved
- Average performance
- Ideal with sidelight bulbs between 5000K and 6000K

Osram Cool Blue Intense Next GEN
- Good performance
- Approved
- 5000K (neutral white) lighting
- Ideal with 5000K - 6000K sidelight bulbs

Osram NightBreaker Unlimited
- Excellent performance (+110%)
- Approved
- 4000K (white) lighting
- Ideal with 4000K sidelight bulbs

Osram Night Breaker Laser +150%
- Good performance
- Approved
- 3700K (neutral white) lighting
- Ideal with 4000K sidelight bulbs

2. Which models should I use for my sidelight bulbs, low-beam headlights, main-beam headlights and fog lights, etc.?

To find out the various models of bulbs for your lighting (sidelight bulbs, low-beam headlights, main-beam lights or even fog lights), the best thing to do is consult this information in your manual and also on the following websites:

Philips tool - Click here
Lamp replacement tool - Click here

You can then confirm this information with your dealer to be on the safe side, or check directly on the vehicle, and order the corresponding products on our website here:

https://www.ledperf.co.uk/bulbs-xenon-effect-=c=-139.html

You can consult the choice between the various brands here:

https://www.ledperf.com/faq.php?numFaq=5-3&cat=0_5&faq=24

As a reminder:

Sidelight bulbs mean you can be seen by other road users, but they don't give you better vision. They must be switched on when daylights starts to fall, in addition to the low-beam headlights. However, in town, it is permitted to use sidelight bulbs only if there is sufficient visibility.

Low-beam headlights mean you can be seen by other road users and also help you see the road better. These are the lights use use mainly at night-time to see the road.

Main-beam headlights are only used at night, out of built-up areas. They must be deactivated when you meet other vehicles.

Daytime running lights (DRL) mean you can be seen by oter road users in the daytime. They are mandatory on all new vehicles registered since 2011. They switch off automatically when you switch on your sidelight bulbs.

Front fog lights, are used in addition to or instead of low-beam headlights in heavy rain, snowfall or fog.

3. How do I use a discount code ?

The discount code needs to entered when you place the order, on the page for selecting the payment method:

Code once applied (next page):

4. How do I use a credit note?

The credit note must be activated when you place the order, on the payment method selection page:

Credit once applied (next page):

5. How to you obtain a discount code?

You can obtain a discount code on our facebook page:

https://www.facebook.com/LedPerf

Simply click on "like", then on the "About" section

6. I belong to a LedPerf.com partner forum, so do I get a discount?

All information regarding partnerships is available directly on the partner forum.

Therefore, you should go directly to your forum to find out the terms and conditions of the agreement.

No discount code will be sent directly by email. You need to post a request in advance by PM (private message) on the partner forum, of which you must be an active member.

7. Is it possible to add/remove elements in a pack, and/or change the color of the elements selected?

Yes, simply tick/untick/select the element in question in the configuration tab:

If, for example, you want to remove the LEDs from the glove box and trunk from this pack, simply click on the green icon:

Result:

Please note that the price of the pack has been updated automatically:

For some packs or kits, you can also select the color of the element by selecting it in the drop-down list(s):

If customization is not listed on the product that you are interested in, please do not hesitate to contact us by email to make a request: info@ledperf.com

8. Are the products sold in pairs or individually?

The products are sold individually, except if mentioned otherwise in the title or description.

9. Do you provide assembly instructions if LEDs are purchased individually?

No. Assembly files and CDs are only provided when a kit or pack is purchased.

Therefore, they cannot be provided if LEDs are purchased individually.

10. How do I know if a product is in fact in stock before placing my order?

Simply consult the stock indicator on the product page.

- In stock:

- Limited stock available:

- Product temporarily out of stock:

6. Technical questions

1. After installing the leds, is the progressive switching off of the lighting maintained?

Yes, your LEDs will progressively switch off as was the case with your bulbs.

2. What is an OBC error and an OBC error-free LED?

Recent and/or high-end vehicles have an on-board computer (OBC) that checks that the bulbs are working properly. It checks the consumption of the bulbs by sending electrical pulses to check that they are working properly. As an LED uses very little energy, the electronic system may consider that the bulb is burned out and displays an error message on the obc when the LED is working normally. If the on-board computer (OBC) considers the electrical consumption to be too low, the computer may also cut off the power supply of the LED, since it considers the bulbs to be burned out.

Consequently, for models equipped with an on-board computer (OBC) checking the operation of the bulbs, you need to order OBC error-free leds.

Also check that the model that you have ordered is not included in the "list of incompatible vehicles", the link of which is at the bottom of the page for the product:

3. What is residual current?

You will find a complete file answering your question here:

stop_courant_residuel_led.pdf

4. How do you know the power and the type of the base of a headlight bulb?

Look at the metallic part of the bulb where all of this information is shown. For example, the bulb below is a H4 bulb (green box), with 60/55W power (red box).

7. After-sales service

1. I have an error on the on-board computer in spite of purchasing OBC error-free LEDs. Why?

Your vehicle is most probably in the list of incompatible vehicles at the bottom of the product page:

Consequently, click on the link and follow the solutions proposed for your vehicle.

2. My LEDs flash and/or go off after a few seconds. Why?

The flashing is due to checking of correct operation of the bulbs by the on-board computer, which sends short electrical pulses. This flashing is not visible on conventional filament bulbs because they need more power to be lit. However, as LEDs use less power, these pulses may be visible. If the on-board computer (OBC) considers the electrical consumption to be too low, the computer may also cut off the power supply of the led, since it considers the bulbs to be burned out, even if this is not the case.

Consequently, check that you have ordered an OBC error free LED model.

Also check that the model that you have ordered is not included in the "list of incompatible vehicles", the link of which is at the bottom of the page for the product:

3. I did not receive my sidelight pack or my licence plate pack with my deluxe pack. Why?

When purchasing a sidelight pack or a licence plate pack in addition to a deluxe pack (for the same vehicle), all of the packs are grouped in the deluxe pack. This is why you received a pack named:

Deluxe pack + sidelight bulbs

Deluxe pack + licence plate

or even

Deluxe pack + sidelight bulbs + licence plate

4. My order seems to be incomplete upon receipt. What should I do?

As stated in the email notifying you of the shipping of your order and in our general conditions of sale, you must check your order upon receipt, and before any installation on your vehicle. Check the quantities and models in relation to the product sheet on the website.

If you note a problem, please send us the following information by email:

- Your order number

- The model of your vehicle

- A photo of the order as received (mandatory)

Important: complaints must be formulated no later than 48 hours after receiving the order.

No complaint will be taken into account if not all of these conditions are met.

5. After installing my leds, some of them remained very slightly lit after being switched off. Why?

This problem is due to residual current. You will find everything you need to know to solve this problem here:

stop_courant_residuel_led.pdf

You will find the resistors in question here:

Product 361

You can also use OBC anti-error LEDs so that you don't have to install anti-residual current resistors:

OBC error free leds

However, please note that these types of LEDs have a shorter service life than standard leds.

6. One of my products is not or is no longer working. What should I do to solve this problem?

Simply complete the form available by clicking here. A response to your after-sales request will be sent within 48 hours.

Important: a return without our prior agreement will be automatically refused.

7. I am having problems in installing my equipment on my vehicle, or this is causing problems after installation. What should I do?

Simply complete the form available by clicking here. A response to your after-sales request will be sent within no later than 48 working hours.

Requests made using this form are dealt with as a priority.

8. Order change

1. How do I request a change to my order?

You can request the change to an order placed on the website if it has not yet been prepared or completed.

Simply go to your customer account, then display the order to be changed:

Then, click on the "Request a change/cancellation of the order" button:

Then, fill in the form and click on "Send":

The order is then changed to pending, while your request is being processed.

A change request logically results in delays in the preparation and shipping of the order.